Terms of Service
The rules of using KinderManage — for facilities, parents, and staff.
General provisions
These Terms of Service (“Terms”) set out the rules for using the KinderManage system and app — available as a mobile app and a browser-based web app (together, the “Service”) — operated by KinderManage Dawid Szoka, NIP 9662225808 (kontakt@kindermanage.com). Using the Service requires accepting these Terms and our Privacy Policy; this is a condition of access, whether you're a facility, a headmaster, a teacher, or a parent.
Scope of services
Within the Service we provide: a user account, children's records (basic data, attendance, meals, naps, hygiene, consents), internal communication (chat), billing (invoices and payment records), push and email notifications, reporting, and administrative functions for the facility. Which functions are available to you depends on the role assigned by the facility and on whether you're using the mobile app or the web app.
Technical requirements
To use the Service you need a device with an internet connection and, depending on the platform, a current version of the KinderManage mobile app (iOS or Android) or a supported web browser. Some features — such as push notifications — require you to grant the relevant device or browser permissions. We may release updates that change these requirements; using an outdated app version can limit or disable some functions.
User account and roles
A parent/guardian, teacher, or headmaster account is created by the facility or through an invitation — you don't register yourself without a connection to a specific facility. Each account has an assigned role (Admin, Owner, Headmaster, Teacher, or Parent) that determines which features and data you can access. A Parent account belongs to the child's legal guardian, not the child — children do not use the Service directly. You're responsible for keeping your login details confidential and for all actions taken through your account, and you must let us know if you suspect unauthorized access.
Facility and KinderManage
The facility enters into a subscription (SaaS) agreement with us for the Service at the moment its facility account is created and these Terms are accepted; the agreement covers use of the Service by its staff and parents. The plan, price, and billing period follow from the price list at kindermanage.com/pricing or from individual arrangements confirmed by email. We bill the subscription directly, outside the app itself — currently by bank transfer. Using the account and the app's core functions is free of charge for parents, teachers, and headmasters — the facility covers the cost of the Service through its subscription. Non-payment of the subscription on time may result in restricted access to the Service for the facility and its users; this doesn't retroactively affect obligations that arose before the restriction. The data-processing terms required for this relationship under Article 28 GDPR are set out in our Data Processing Agreement at kindermanage.com/dpa, incorporated into this agreement by reference.
Acceptable use
You agree to use the Service lawfully, in good faith, and only for its intended purpose. In particular, you must not: submit unlawful, offensive, or third-party-infringing content, including through chat messages or uploaded files; attempt to gain unauthorized access to another account, facility, or our systems; reverse-engineer, scrape, or interfere with the Service's proper functioning; or use the Service to send unsolicited communications to other users. We may remove content or restrict access to an account that breaches this section.
Paying invoices
The app does not currently offer online card, BLIK, or bank-transfer payment for invoices — this functionality is switched off while we finalize a payment provider. Parents pay an invoice issued by the facility by direct bank transfer, using the account number and transfer title shown on the invoice in the app; the facility and the paying parent are the parties to that transaction. Payments received this way are recorded in the app by the facility's staff, not automatically. We may introduce online payment through a licensed payment institution in the future; these Terms will be updated before that happens.
Intellectual property and license
The Service, its source code, design, and the KinderManage name and logo are the property of KinderManage and are protected by copyright and trademark law. We grant you a personal, non-exclusive, non-transferable license to use the Service for its intended purpose for as long as your account is active. Data entered into the Service by the facility or its users — including children's and staff records — remains the property of the facility; we don't claim ownership of it.
Liability
KinderManage provides a software tool and isn't itself a childcare or education provider. We're responsible for the Service functioning correctly as a technical tool and take reasonable steps to keep it available and secure, but we don't guarantee uninterrupted availability. We're not responsible for the content or accuracy of data entered by the facility and its users — e.g. the amount charged, attendance records, or the content of a child's file — the facility is the controller and the party responsible for that content. Nothing in these Terms limits liability that cannot be limited under Polish law, including liability for intentional harm.
Suspension and termination
We may suspend or restrict access to an account in case of a breach of these Terms, unpaid subscription fees, or suspected fraud or misuse. The facility can cancel its subscription at any time — in the subscription settings or by writing to kontakt@kindermanage.com — effective at the end of the paid billing period; parents, teachers, and headmasters can stop using the Service, or request deletion of their account and data, at any time — through the in-app account deletion option or the request form at kindermanage.com/account-deletion. Ending your use of the Service doesn't retroactively affect obligations, such as unpaid invoices, that arose before termination.
Complaints
We handle complaints about the app's functioning (technical errors, payment issues, account access) within 14 days of receiving them. Complaints about the substance of the facility–parent relationship (e.g. the tuition amount) should go directly to the facility.
Governing law and dispute resolution
These Terms are governed by Polish law. Any dispute that can't be resolved through the complaint procedure above may be brought before the competent Polish court. If you're a consumer, you can also use out-of-court dispute resolution before going to court — for example a request to the relevant Provincial Inspectorate of Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej) or to a municipal or district consumer ombudsman (rzecznik konsumentów).
Changes to the Terms and the Service
We may change these Terms or the scope of the Service for good cause — a change in the law, in the Service's functionality, or in our providers' terms. We'll notify you in the app or by email in advance and, where required, ask you to accept the new version before you can keep using the Service. If you don't accept a material change, you can stop using the Service and, where applicable, end your subscription.
Contact
Questions about these Terms or the Service can be sent to kontakt@kindermanage.com or +48 575 929 517. The Service is operated by KinderManage Dawid Szoka, NIP 9662225808.